Terms & Conditions

Welcome to LUXARO®, operated by Ideal Home Ceramic and Sanitary Trading LLC, United Arab Emirates. These Terms and Conditions govern your access to and use of www.luxaro.ae, including all purchases made through our website.
By accessing this website, creating an account, submitting an order or purchasing any product, you confirm that you have read, understood and agreed to these Terms and Conditions.
1. About LUXARO
LUXARO is a UAE-based supplier of premium bathroom fittings, sanitary ware and plumbing accessories. Our product range includes:
* Floor drains and linear drains
* Basin mixers and shower mixers
* Concealed basin and shower mixers
* Angle valves
* Bottle traps
* Pop-up wastes and basin wastes
* Bathroom accessory sets
* Tile trims
* Towel bars and grab bars
* Other bathroom and plumbing accessories
Our products are available in various sizes, designs, materials and finishes, including Chrome, Silver Brush, Gold Brush, Gold Shiny, Matt Black, Gun Grey and other selected colours.
2. Website Use
You may use this website only for lawful shopping and product-information purposes. You must not:
* Provide false or misleading information;
* Use another person’s payment details without permission;
* Attempt to damage, disrupt or gain unauthorised access to the website;
* Copy or commercially reproduce our content without written permission;
* Use the website for fraudulent or unlawful activity.
We may restrict or suspend access where misuse, fraud or a security risk is reasonably suspected.
3. Product Information
We make reasonable efforts to ensure that product descriptions, dimensions, colours, materials, specifications and images are accurate.
However:
* Product colours may appear slightly different because of lighting, photography or screen settings.
* Measurements may have minor manufacturing tolerances.
* Packaging or minor product details may change without affecting the main function or quality.
* Product compatibility must be checked before purchase and installation.
* Installation accessories are included only when expressly mentioned in the product description.
Customers should carefully check the selected model, product code, colour, finish, size, outlet diameter and quantity before confirming an order.
4. Product Availability
All products are subject to stock availability. Adding an item to the shopping cart does not reserve it.
If an ordered item becomes unavailable, we may:
* Offer an alternative product;
* Provide an estimated restocking date;
* Issue a refund for the unavailable item; or
* Cancel the affected part of the order.
We will contact the customer before replacing any product with an alternative.
5. Prices and VAT
All prices are displayed in United Arab Emirates Dirhams (AED) unless otherwise stated.
Where applicable, UAE VAT will be charged according to current tax regulations. Delivery, installation or additional service charges will be displayed before checkout or communicated before order confirmation.
We reserve the right to update prices at any time. Price changes will not affect orders already accepted and paid for, except where an obvious pricing or system error has occurred.
UAE VAT is regulated by the Federal Tax Authority⁠.
6. Orders and Order Acceptance
After placing an order, the customer may receive an automated acknowledgement by email, SMS or WhatsApp. This acknowledgement does not necessarily mean that the order has been accepted.
An order becomes confirmed when:
* Payment has been successfully received or approved;
* Product availability has been verified; and
* LUXARO issues an order confirmation or begins processing the order.
We may cancel or refuse an order because of:
* Product unavailability;
* Incorrect pricing or product information;
* Suspected fraudulent activity;
* Payment authorisation failure;
* Delivery restrictions; or
* An error in the submitted customer information.
If payment has already been collected for a cancelled order, the applicable refund will be processed to the original payment method.
7. Payment
Available payment options will be displayed during checkout and may include online card payment, bank transfer, cash on delivery or other approved payment services.
Customers must provide complete and accurate payment information. Online payments may be processed by authorised third-party payment providers, whose separate terms and security procedures may apply.
LUXARO does not guarantee approval of any transaction by the customer’s bank, card issuer or payment provider.
8. Delivery Across the UAE
We may deliver bathroom fittings and sanitary ware products across Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah, Al Ain and other serviceable UAE locations.
Estimated delivery times depend on product availability, destination and order size. Delivery dates are estimates unless expressly confirmed in writing.
The customer is responsible for providing:
* The correct name and contact number.
* A complete delivery address;* Building, villa, apartment or warehouse details;
* Any required access or delivery instructions; and
* A person authorised to receive the order.
Additional charges may apply for remote areas, unsuccessful delivery attempts, incorrect addresses, restricted-access locations or special handling requirements.
9. Inspection Upon Delivery
Customers should inspect the package and products immediately upon delivery.
Any visibly damaged, incorrect or missing product should be reported within 24 hours of delivery, together with:
* Order or invoice number;
* Product code;
* Clear photographs or video;
* Packaging photographs; and
* A description of the issue.
Customers should not install a visibly damaged or incorrect product. Installation may make it difficult to determine whether damage existed before installation.
This reporting period does not limit any mandatory rights available under UAE consumer-protection law.
10. Returns and Exchanges
Eligible products may be returned within 7 calendar days of delivery, subject to the following conditions:
* The product is unused and uninstalled;
* The product is in resalable condition;
* The original packaging, labels and accessories are complete;
* The invoice or valid proof of purchase is provided; and
* Prior return approval has been obtained from LUXARO.
A change-of-mind return may be subject to delivery, collection, payment-processing or restocking costs where permitted by law.
Custom-made, special-order, clearance or specifically sourced products may not be returnable unless defective, incorrectly supplied or otherwise required by UAE law.
For hygiene and safety reasons, an opened or installed sanitary product may not be accepted for a change-of-mind return. This restriction does not affect the customer’s legal rights regarding defective or incorrectly supplied products.
11. Refunds
Approved refunds will normally be issued through the original payment method.
Processing time may vary depending on the bank, card issuer or payment provider. Original delivery charges may be non-refundable for change-of-mind returns unless the product was defective, damaged or incorrectly supplied.
LUXARO may inspect returned products before approving a refund or exchange.
12. Product Warranty
Unless a different warranty period is stated on the product page or invoice, eligible LUXARO products include a two-year limited warranty from the original purchase date.
The warranty applies to verified manufacturing defects under normal residential or commercial use, subject to the relevant product specifications.
The warranty does not cover:
* Incorrect installation;
* Installation by an unqualified person;
* Normal wear and tear;
* Scratches or cosmetic damage after delivery;
* Misuse, negligence or accidental damage;
* Damage caused by chemicals or abrasive cleaning products;
* Hard-water deposits, limescale or poor water quality;
* Excessive water pressure;
* Unauthorised repairs or modifications;
* Failure to follow care or installation instructions; or
* Damage caused by building, plumbing or electrical conditions.
A warranty claim may require the invoice, photographs, video, product code and installation details. Where a valid defect is confirmed, LUXARO may repair, replace or refund the affected product as appropriate and as required by applicable law.
Installation, removal, labour and third-party service costs are not included unless confirmed in writing or required by UAE law.
13. Installation Responsibility
Bathroom fittings, mixers, concealed systems, floor drains, bottle traps, tile trims and plumbing accessories should be installed by a suitably qualified technician.
Before installation, the installer must check:
* Product dimensions and compatibility;
* Water pressure and pipe connection;
* Drain outlet position and diameter;
* Waterproofing requirements;
* Selected colour, size and model; and
* Whether all components are complete.
LUXARO is not responsible for damage caused by incorrect installation, unsuitable site conditions or failure to inspect the product before installation.
14. Promotions and Discount Codes
Promotional offers and discount codes:
* Are valid only during the stated period;
* May apply only to selected products or order values;
* Cannot normally be exchanged for cash;
* May not be combined unless expressly permitted; and
* May be withdrawn or corrected in the event of misuse or technical error.
Additional promotional conditions may be displayed with the relevant offer.
15. Intellectual Property
The LUXARO name, logo, product photographs, catalogue designs, website layout, written content, graphics and other brand materials are owned by or licensed to LUXARO.
They may not be copied, modified, republished, distributed or commercially used without prior written permission.
16. Privacy and Customer Data
We may collect customer information necessary to:
* Process and deliver orders;
* Manage payments and refunds;
* Provide customer support;
* Handle warranty claims;
* Prevent fraud;
* Improve our website and services; and
* Send marketing communications where permitted.
Personal information will be handled according to applicable UAE data-protection requirements and our Privacy Policy. Customers may unsubscribe from promotional communications at any time.
UAE consumer-protection rules cover goods sold through e-commerce and protect consumer information, while the UAE’s federal data-protection framework governs personal-data processing. See the UAE Government guidance on consumer protection⁠ and data-protection laws⁠.
17. Third-Party Links and Services
Our website may contain links to payment providers, delivery partners, social-media platforms or other third-party services.
LUXARO is not responsible for the content, availability, privacy practices or independent terms of third-party websites and services.
18. Limitation of Liability
To the maximum extent permitted by applicable law, LUXARO will not be liable for indirect or consequential losses resulting from:
* Improper product installation;
* Incompatible plumbing or site conditions;
* Misuse of products;
* Delays outside our reasonable control;
* Unauthorised modifications; or
* Failure to follow product instructions.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded under UAE law.
19. Force Majeure
LUXARO will not be responsible for delays or failure caused by events beyond its reasonable control, including severe weather, transport disruption, customs delays, government restrictions, supplier interruption, system failure, natural disasters or other force-majeure events.
We will make reasonable efforts to inform affected customers and complete or refund eligible orders where appropriate.
20. Changes to These Terms
We may update these Terms and Conditions to reflect changes in our services, business practices or applicable laws.
The latest version will be published on www.luxaro.ae with the updated effective date. Terms applicable when an order was accepted will generally continue to govern that order.
21. Governing Law and Disputes
These Terms and Conditions are governed by the applicable laws of the United Arab Emirates.
The parties should first attempt to resolve any complaint directly and amicably. If a resolution cannot be reached, the dispute may be referred to the competent UAE consumer-protection authority or courts having jurisdiction, subject to applicable law.
22. Contact Us
For orders, delivery assistance, returns, exchanges or warranty claims, please contact:
LUXARO®
Operated by Ideal Home Ceramic and Sanitary Trading LLC
United Arab Emirates
Website: www.luxaro.ae
Email: luxarodm@gmail.com
Phone/WhatsApp: +971 55 591 9137
This website-ready draft should be reviewed by a UAE-qualified legal professional before publication, particularly after inserting the company’s trade-licence details, registered address, TRN and applicable court jurisdiction.